The Spa at Mandarin Oriental

Terms & Conditions

Facility Usage
Guests purchasing a treatment of minimum 80 minutes per person may also use the pool, fitness, and facilities for one hour. Booking is required. Beauty services are not included.

Cancellation Policy
If you wish to cancel or reschedule a booking, please give 6 hours notice to avoid cancellation fees.

Digital Disconnection
Our Spa environment aims for tranquility and relaxation. We would appreciate it if you could turn off your mobile devices and secure them in your locker to respect all Spa guests’ right to privacy and serenity.

Spa Arrival
We recommend that you check in at Spa Reception at least 20 minutes prior to your scheduled appointment. This allows us to have a brief discussion about your treatment expectations and gives you the chance to calmly enjoy your arrival. Please understand that late arrivals might result in shortened treatments.

Age Requirement
The minimum age requirement to access the Spa and Fitness Centre is 16 years. Treatments for children under the age of 16 are subject to restrictions and parental presence.

Gift Cards
Our gift cards are an ideal gift and are available online at mandarinoriental.com/gift-cards and at the Spa at Mandarin Oriental, Milan.

Finishing Touches
For any additional request, please contact our Spa concierge.